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    I get a message "buffering"
     
    Solution 1 - Pause and Play the video
    • Pause the video. Allow the gray loading bar to load
      Once the video has fully loaded or half loaded, try playing the video again.

     
    Solution 2 - Clearing your web browser cache
    Sometimes your Internet browser may be the cause of the problems you experience on broadcast. 
    To fix your problem, you may need to clear your browser´┐Żs cache. 
    Please follow the instructions below.
     
    Firefox
    1. Click "Tools" and select "Clear Recent History..." 
    2. Make sure that "Cache" and "Cookies" are selected. 
    3. Select "Everything" next to "Time range to clear." 
    4. Click on "Clear Now." 
    5. Exit and re-launch browser.
     
    Google Chrome
    1. Click the wrench icon (near the close button on top-right corner). 
    2. Click Settings 
    3. Click Show Advanced Settings 
    4. Under Privacy, Click "Clear Browsing Data..." 
    5. Select "Empty the Cache" and "Delete Cookies" 
    6. Select "the beginning of time" next to "Obliterate the following items from." 
    7. Exit and relaunch browser.
     
    Internet Explorer
    1. On the Internet Explorer Tools menu, click "Internet Options." 
    2. The Internet Options box should open to the "General" tab. 
    3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button. 
    4. From the same tab, select "Delete Cookies." 
    5. Click "Close" and restart the browser.
     
    Safari
    1. Select "Safari" on the top bar 
    2. Select Reset Safari... . 
    3. From the menu, select "Remove all website data," which covers both cookies and cache.